Quantity: There is a maximum quantity per order to allow sufficient supply of marketing materials for each country. If your team needs more items for an event, please contact the appropriate contact person. For each product they are:
Aldurazyme: Bob Sprangers
Cerezyme: Iulianna van der Lek/Emily Shultz
Fabrazyme: Mirjam Vriens
Myozyme: Sandra Keijser
Renal: Allana Nunn
Transplant: Charlotte Roberts & Cindy Wanjon
xLSD: Sylvia Macdonald
There is a minimum quantity per order per item, this you can find if you open an item.
Shipment and delivery time: Please note that all items will be dispatched via normal and standard post. The standard delivery times will depend on the delivery times of the different postal organizations applicable. Genzyme and MISI are not responsible for the delivery time.
Other shipments: Any shipments that are sent priority (non-standard post), will have the full shipping fees cross charged to the person making the order. The costs for this special shipment are very much depending on the place to dispatch and the type of special services. This can sometimes be in excess of 500EUR, so please be aware of this additional charge.
Costs: A cost and handling fee will apply for each order. This is related to the size of the order and the amount of time taken to process the order. Un-pack or re-pack other than standard pack will be cross charged to the person making the order.
Once your team has obtained a user ID (see instructions below) they can start ordering. As we have done in the past, we will absorb most of the related costs. You will notice however that in the new system there will be cross charges for certain items (eg. reprints), while others will be provided free of charge.
Our Finance Department needs the approval from the appropriate cost center manager to complete the cross charge to your affiliate. To keep this system easy and simple for everyone, Finance has agreed that users only need to fill in their cost center and the email address of the cost center manager upon completion of an order.
This will prompt an email to the cost center manager, informing that a cross charge will be made for this in future. If the cost center manager does not agree, the order will be cancelled.